An Introduction to Customer Relationship Management

This course provides an overview of Customer Relationship Management (CRM) as a strategic approach to building and maintaining strong customer relationships. It explores key concepts, tools, and techniques used to understand customer behavior, improve customer satisfaction, and enhance business performance. Participants will learn about CRM technologies, data analysis, customer segmentation, and strategies for effective customer engagement. The course is designed for individuals seeking foundational knowledge in CRM, helping them apply best practices to achieve customer retention and business growth.

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Video

110 hours in total

Text material

382 pages

Assessments

24 challenges

Certificates

3 Certificates

What's included?

Outstanding features for highly customizable Courses, Units, Lessons, and Quizzes.

Unique Learning Paths

We guarantee you an exceptional experience with flexible learning paths and professional guidance.

Video Conferencing

Enhance your virtual programs by allowing your learners to access high-quality live sessions through desktop and mobile.

Assignments

We will check your deliverables and grade your performance.

Discuss with others

Participate in our online forum, share thoughts and ideas, increase connection, get help with your studies.

Course Lessons

I'm glad I can still learn through this online platform. It offers both video and audio options. It's nice being able to see the explanation in video format.

— Laxmi

School is going well and I am learning a lot. We have regular teachers who teach us well. I like the e-learning program because there are questions and detailed explanations.

— Farhana

Without going to school, I would have no job in the future. If I didn't go to school, I'd have to work on my parents' farm. In the future, I hope to become a teacher.

— Advik

History Teacher

When it came time for James to attend school, he was automatically assigned to the public school nearest his home in the Bronx. He attended every school in the New York City public school system, from elementary school through high school graduation. He credits his success in school to the educational opportunities he had in the public school system. In his adult life, James has worked to ensure that other children have the same opportunities he had in school, and has made it his life’s mission to improve the public school system.